Business Process Analyst – Technical Service Optimization

Do you thrive on turning data into actionable insights and driving improvements? Are you someone who proactively monitors performance, identifies trends, and influences decisions, rather than just building dashboards? Then this pioneering role within our Technical Service Support (TSS) Milking team is for you!

At Lely, over 2,000 certified technicians around the globe work with our systems daily. The TSS department is their main point of contact for training, documentation, and 24/7 support. Our TSS Milking team is dedicated to optimizing service for our flagship milking solutions, especially the Lely Astronaut.

This new role aims to elevate our service support to the next level using data insights. You will be key in transforming information into improvements that directly enhance how our technicians serve dairy farmers worldwide.

Your main responsibilities:

• Take ownership of service dashboards: ensure accuracy, monitor performance, and flag anomalies.
• Analyze data streams (e.g., support tickets, release data) to identify trends and root causes.
• Translate insights into improvements, collaborating closely with the TSS Milking team to embed them into daily operations.
• Evaluate the impact of Continuous Development (CD) releases and identify areas for further optimization.
• Help build AI-driven service tools, like predictive models and automated decision trees.
• Support stakeholders across platforms (Tableau, Power BI, Excel) with insights and reporting needs.

You’re a curious analyst with a strong drive to improve and the skills to bring others along with your insights. You thrive in a pioneering environment and enjoy being at the forefront of data-driven service innovation.

We are looking for someone who brings:

• A pioneering and proactive mindset, this is a brand-new role.
• Strong analytical skills and a hunger to dig into data and uncover root causes.
• At least 3 years of experience in a similar business or data analyst role.
• Experience with BI tools such as Tableau or Power BI, SQL, and ideally exposure to AI-based tools or projects.
• The ability to clearly communicate findings and influence decisions across teams.
• Familiarity with structured analysis methods and impact measurement.

Working at Lely means contributing to sustainable progress within one of the most innovative organizations in the Netherlands. You contribute to making the agricultural sector future-proof—and we make sure that you get all the space, resources and support you need to do so.

• An international working environment with opportunities for own initiative and entrepreneurship.
• Excellent working conditions, including up to 8 weeks of vacation per year and a good pension scheme.
• A salary within the scale of € 4089,- to € 5841,- gross per month, in which we like to see opportunities for growth from your starting salary towards the future.
• Good growth opportunities: you are in control of your development and can choose from various training courses through our Lely Academy, from personal development to job-specific training.
• Our modern Lely Campus offers daily access to extensive sports facilities: an indoor gym, outdoor padel courts, an outdoor basketball and volleyball court, table tennis and table soccer. You can join Hyrox workouts or sign up for personal training, and challenge your colleagues during an active break.
• Enjoy fresh coffee and tea from our own barista, with milk straight from our farm, as well as a healthy and affordable company restaurant.
• A healthy work-life balance thanks to our hybrid work policy: you work at least three days a week on Campus, with flexible working hours and plenty of room to spend extra time on site (between 06:00 and 20:00).
• A free shuttle bus will take you to and from the metro in Maassluis, so your workday starts and ends smoothly.
• Successes need to be celebrated: from anniversaries to Christmas parties, at Lely we know how to do it!

Recruitment & selection agency, consultancy, and/or secondment agency?

We appreciate the interest, but we are looking for all our candidates directly. We understand that you, as an intermediary, want to present candidates for our great positions and thus contribute to our ambitions, but this is not how we have set up our recruitment. This means that all unsolicited profiles offered on Lely vacancies will be treated as direct applications.

A sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and farming expertise. That’s what we believe in.

It all started in 1948 with the dream of two brothers in Maassluis. Since then, we have been an innovative frontrunner in automated systems for dairy farmers all over the world. With over 2.500 dedicated professionals, we continuously work on new agricultural revolutions. We do this from our Campus in Maassluis (the building with the highest possible sustainability performance in the Netherlands), as well as from various international locations. Together, our goal is to make dairy farming appealing for the next generation too.