Introduction

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments and transfers. You will functionally lead a team that will enable CSCM to be successful in this challenging environment and deliver upon the CSCM roadmap.

Job Mission

You Regional Availability Manager (RAM) you will be responsible for managing performance and cost of one/multiple regions and balancing operational responsibilities with continuous improvement project driving efficiency in the supply chain. Ensure customers can count on reliable supply chain support for maintaining machine uptime. For this you will ensure timely availability of high-tech parts and tools, to match the demand of our service business activities at the customer sites together with a functional team of experts in supply chain.

This role will not focus on a customer region, but on ASML training centers across the globe, who are also seen as a (internal) customer of our supply chain. Establishing ways of working in close alignment with ASML Customer Support Departments by means of a program will be you first assignment after which management of regular customers will be added to scope.

Job Description

Ensure supply chain performance for service business activities at optimal cost levels of one of our business lines for a specific region of the world
Develop regional Service business Supply Chain roadmap together with stakeholders.
Manage and/or contribute to the Supply Chain project team to ensure that the (thousands of) high-tech parts and tools are available on-time, on-spec and at the right quality. The projects will be related to operational excellence in combination with strong cost control
Translate voice of the customer to supply chain performance & cost improvements
Initiate and drive continuous improvement to optimize logistical performance & costs
Support in setting up and embedding processes related to driving and improving the supply processes
Representation of Customer Supply Chain Management Department in Installed Base & Services workstreams
Be the linking pin on supply chain topics between Departments across ASML
Be the 3rd line support for escalations: resolve complex escalations in alignment with the Business Line, Customer Service and other supply chain Departments
Manage site readiness / ramp readiness for new EUV sites

Education & experience

Relevant master’s degree is preferred (e.g., Industrial Engineering & Management Science, Business Administration, Supply chain or Engineering)

8+ years relevant experience in a large international company (high tech industry or consultancy), ideally Supply Chain, Engineering, Operations or Procurement background
Knowledge of business complexity, supply chain and/or relevant industry
A tactical thinker with strong interpersonal and communication skills, decision making skills, change management skills, people management skills and project management skills
Experience with project/program management including change management
Experience with Demand Management is a pre
Analytical and able to organize and prioritize workload
Experience with Lean, Green/Black Belt (nice to have)

Personal Skills:

Strong interpersonal and communication skills
Leadership skills, drive for results, act under pressure
Strong stakeholder management skills
Result oriented, convincing, pro-active and “can do” mentality
Balance attention to details and big picture thinking

Context of the position:

Supply Chain Management (SCM) is an industry-leading supply-chain management organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So SCM must proactively identify and solve potential issues by working closely with our technical Departments and customers, and actively managing an extensive supplier base. With over 550 highly educated and motivated people.

Other information:

Please provide a motivation letter with your application

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

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Work Experience: 4-9 years

Travel: 10%

Education Level: Master

Employment Type: FULL_TIME

Team: Sourcing and Supply Chain Management

Technical Field:

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