Introduction to the job

Are you looking for a challenging position in which you drive Diagnostic solutions to enable our Service Engineers to reach Operational Excellence at our customers and define the next steps of our proactive monitoring roadmap? Then this might be your next challenge.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and Responsibilities

As business architect for proactive monitoring and diagnostics you are responsible for the definition and verification of new diagnostic deliverables in our service operations framework. to ensure these new diagnostic related building blocks (Means, Process, Infrastructure, Knowledge base, etc..). As a specific assignment you will work on enabling the proactive monitoring strategy to improve the diagnostic capabilities of the field teams in the context of our ASML products that become more and more complex.

You will drive the realization of proactive monitoring and diagnostics service capability through participation in the definition, realization and verification of service products and infrastructure.

You are responsible for driving the monitoring and diagnostic architecture, which entails, however is not limited to:

Responsible for the definition of the monitoring and diagnostic requirements for our products
Creation of a Work Breakdown Structure (WBS) listing all required actions in close cooperation with customer support, Suppliers Program Management, System engineering and Development & Engineering
Responsible for the diagnostic process and product performance verification and qualification.
Responsible for technical review of project deliverables (performance qualification).
Concerning processes and service product performance issues support is given to both internal (CS, Production Engineering, Marketing) and external customers.
Contribute to the creation of the diagnostic roadmap and its contribution to business revenue (Service products) and cost (OPEX).
Generate requirements and insights for new diagnostic break tough.

Your interfaces are within the sector customer support with Program Management and engineering, the CS Field Organization and Central Field Support, and cross sector with System Engineering (SE), Development & Engineering (D&E), Information Technology (IT), Factory (TF and EF) .You are a member of the CS Diagnostics group and have every day contacts with your colleagues in the group, project teams, field operations, IT, D&E, and Factory.

Education and experience

MSc or PhD level in physics, electronics, data science or information technology combined with a background in Industrial Engineering or Service Management.

At least five years’ experience in a Hi-tech System Engineering environment or similar. Multidisciplinary, broad technical scope and track record in service or engineering leadership.

Skills

Eagerness to learn, expand your skill set and knowledge
Quick learner
High stress-tolerance.
Pro-active attitude and taking initiative;
Analytical skills;
Helicopter view;
Strong analytical ability with a pragmatic attitude, can make realistic proposals to tackle
complex issues
Flexible but result driven;
Innovative mindset
Team player with excellent communication skills in a multicultural work environment.
Excellent verbal and writing skills in English

The following skills are not a pre-requisite but provide advantage:

Experience with change management
Affinity with service development & high tech systems.
Experience with databases, data science, machine learning.
Knowledge of ASML customer’s ecosystem.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Other information

Willing to travel, several times per year (USA, Europe, Asia), 20% of the time.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Diversity and inclusion

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Work Experience: 4-9 years,10-15 years,16+ years

Travel: 25%

Education Level: Master,PhD

Employment Type: FULL_TIME

Team: Customer Support

Technical Field:

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