Group Leader - TF FAB NXT Technical Support(2-shift)Introduction to the job

Do you enjoy being at the leading edge of high stakes complex issue resolution? Are you a team player that likes to take a leading role in managing escalations and coordinating technical issues in a manufacturing environment? Then ASML is looking for you!

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Sector informationThe TwinScan Factory (TF) is responsible for the production and installation of DUV wafer scanners. The FAB department within TF is responsible for building and delivery of the ASML TwinScan systems, with setup and qualification through functional testing and installation of modules up to complete ASML systems. All this is done in accordance with strict quality norms. Within this TwinScan factory, TS is the technical trouble shooting department; The department is setup in 5 technical competences, with 3 teams in each competency: in total 15 teams of about ~10-15 engineers each to support Twinscan Factory in shifts. Twinscan Installations are also supported by the TS organization, if necessary at customer’s site.

Position in the organization

Manages one TS shift team, reports to the Competence GL TS. Interfaces internal with all Departments within TF (Execution, Install Operations, LAB, FAB), Customer Support, Development & Engineering, and Account Support. Interfaces externally with suppliers and customers.

Job Mission

As department we provide quality solutions for technical disturbances to secure delivery performance of our litho systems. Manage the increase of solving speed (shorten disturbance duration), enable the solving power of execution and drive performance according dashboard KPI’s. Secure transparent and successful escalation management. Drive upstream quality and, as part of and together with the natural teams, implement and roll-out Lean deployment.

Role and Responsibilities

Management/leadership: manage team, individual and team development, leadership in line with ASML leadership framework, proper staffing of the group and a productive working environment to ensure the desired level of drive and flexibility. Dividing the tasks within the team, prioritizing, taking responsibility for the correct and timely fulfillment of all tasks, solving problems. Takes the lead in case of extreme escalations, protects the team. Manage the workload, set priorities and assure timely and correct execution of all department tasks, solve bottle necks. Manage skill level and training so TS can solve all issue’s independent without escalation.
Member competence staff team: Organize team and competence according goals
Member of NT T2 in one of the Execution or Install Operations natural team. Representing technical Support in the applicable natural team and vice versa. Steer on vision/mission and policies, act on help requests and work together on the goals of the natural team
New Product Introduction: participant in the release for Volume, including the data- and know how transfers. Participating in pilot activities (ie TRM), in order to extend knowledge on new machine types.
Planning/Output: managing and implementation of production support in detail and, within the framework of the Production Plan and the capacity available, taking the necessary flexibility into account, the agreed quality, and the guarantee of delivery (reliability of delivery). Solving problems and prioritizing. Informing all those involved of changes and compiling recovery plans.
Analysis and reporting: direct the process of analyzing the production support processes on effectiveness and efficiency, in order to: deliver management information, KPI, indicate structural problems, enhance the predictability of problems and how to avoid them. Explains and communicates with customers about technical subjects.
Improvement: ensure proposing and attuning of improvements. Making proposals for the improvement of not only the products but also the processes. Lead “4C” improvement projects, facilitating in LEAN deployment and mindset. Evaluate the effects of these actions/improvements.
Cooperation: Manage the cooperation and harmony within the group and between the different Departments by giving support, motivating employees, finding solutions and sharing information.

Education and experience

Higher Technical or Business Management College (Bsc)/ University (Msc) Graduate with experience in leading (in)direct teams and has affinity with continuous improvement.

Skills

People manager, motivates team, can drive and implement change.
Analytical mind. Get-on and do it mentality. Very active, plenty of initiative.
Focused on quality and service orientated.
Managerial skills for professionals and for groups at different levels of abstraction.
An interest in other technical and business processes.
Enterprising, purposeful and flexible.
Good social and communication skills and team worker.
Good knowledge of the English language.
Good communication skills with a customer focus for understanding, influencing and supporting them.
Awareness of various cultures and their differences.

Experience

Experience in a production environment with high tech products and complex production processes.
Has profound experience with building teams and developing individuals
Broad technical and business knowledge.
Extended experience with production and engineering.
Know-how of the products involved.
Knowledge on higher vocational level within specific areas of technology, combined with some years’ experience.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Other information

Working hours are in 2-shift (Shift-GL)
In this role, you need to work in shifts which is as mentioned below:
Mon to Fri from 06:30 until 15:30 and from 15:00 until 00:00.
In this schedule you always have 1 fixed day off per week.
You work one weekend per month from 07:00 until 16:00.
Is expected to travel (infrequently, 5-10%) to a customer site.

Diversity and inclusion

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Work Experience: 4-9 years

Travel: 10%

Education Level: Bachelor,Master

Employment Type: FULL_TIME

Team: Manufacturing

Technical Field:

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