Account Manager-Service

Mission

Your mission is to maximize sales and profitability of the Service business by promoting sales of service products to new and existing customers, in accordance with agreed business plans. To help customer to achieve better measurable result using data, proactive service products, expertise.

您的使命是根据商定的业务计划，通过向新客户和现有客户销售服务产品，最大限度地提高服务业务的销售额和盈利能力。利用数据、前瞻性的服务产品和专业知识帮助客户获得更好的可衡量结果。

Major Responsibilities

Duties and responsibilities include, but are not limited to:

• Achieve Service sales target / market share target by focus on assigned accounts and implement sales activities and transformation plans.
• Build, maintain, broaden and strengthen good relationship with assigned accounts.
• Promote brand image in assigned accounts and maximize company profitability.
• Aggressively exploit the responsible accounts to identify new Service sales opportunities.
• Perform SWOT analysis for responsible mature Customers, collect information about competition, potential market volume, current market share and customers’ feedback.
• Proactive communicate with customers to understand their needs on service.
• Propose suitable service products technically and commercially with excellent presentation and communication on-site and off-site.
• Organize other service team member to deliver committed service in high standard within assigned customers.
• Cooperate with products sales to promote proactive service business to improve customer NPS continuously.
• Cooperate with credit controller to make sure that account receivables are collected in time according to payment term.
• Tracing all service demand until order receive
• Timely feedback sales and marketing information on service product by weekly plan and report.
• Strictly follow the safety procedures and instructions during the travel and at the workplaces in company, customers' and business partners' facility, and correctly wear Personal Protective Equipment according to instruction. Actively participate safety training, self-learning and other activities. Report safety risk to prevent accident.

任务职责包括但不限于:

• 通过专注于指定的客户实施销售活动和转型计划，实现服务销售目标/市场份额目标
• 建立、维护、扩大和加强与指定客户的良好关系
• 提升在指定客户处的公司品牌形象，最大限度地提高公司盈利能力
• 积极开拓所负责的客户，发掘新的服务销售机会
• 对负责的客户进行SWOT分析，收集有关竞争、潜在市场量、当前市场份额和客户反馈的信息
• 主动与客户沟通，了解他们对服务的需求
• 给客户在技术和商业上提出合适的服务产品建议，并在现场和其它沟通方式进行出色的演示和沟通
• 组织其他服务团队成员在指定客户提供高标准的承诺服务
• 与产品销售积极协作，推动主动式服务业务，不断提高向客户满意度
• 与信控团队合作，确保应收账款按照付款期限及时收回
• 跟踪所有服务需求，直到收到订单
• 通过每周计划及时反馈服务产品的销售和市场信息
• 在出差、客户拜访以及在公司工作期间，严格遵守工作场所安全程序和说明，并根据说明正确佩戴个人防护装备；积极参加安全培训、自学等活动；报告安全风险，防止事故发生

Education & Experience

• At least college degree in mechanical & electrical engineering
• 5 years+ sales experience in high end industrial company
• Power tools industry/service sales experience will be a plus.

Knowledge & Skills

• Mechanical, electrical knowledge
• PC skills
• Presentation skills
• Negotiation skills
• Key account management skills
• Virtual team management skills
• Strong communication and interpersonal skills
• Fluency in English both in oral and written.

Personality & Behavior Traits

• Customer oriented
• Proactive
• Savvy and hard work attitude
• Self-started
• Self-learning
• Personal accountability
• Goal achievement
• Problem-solving
• Time management
• Urgency awareness
• Frequent interaction with others
• Teamwork

教育和经验要求：

• 机械、电气、自动化或软件专业大专及以上学历
• 5年以上高端工业行业销售经验
• 有动力工具行业/服务销售经验者优先

知识技能：

• 机械、电气、自动化或软件知识
• 计算机办公软件技能
• 演讲技巧
• 谈判技巧
• 大客户管理技能
• 虚拟团队管理技能
• 较强的沟通和人际交往能力
• 英语口语和书面流利

性格和行为特质：

• 以客户为中心
• 积极主动
• 精明以及勤奋的工作态度
• 自我驱动
• 自我学习
• 富有责任感
• 目标驱动
• 解决问题
• 时间管理
• 紧迫意识
• 与他人良好互动
• 团队合作

•A friendly, family-like atmosphere

•Plenty of opportunities to grow and develop.

•A culture known for respectful interaction, ethical behavior and integrity

•Potential to see your ideas realized and to make an impact

•New challenges and new things to learn every day

•Access to global job opportunities, as part of the CPD Group.

Guangzhou

Talent Acquisition Team: Young Zhang