Competence Lead IT Service Management

Introduction to the role

Are you passionate about driving IT operations with precision and setting high standards across the organization? Do you have the ability to lead and inspire teams to bring out their best while navigating IT’s evolving landscape? If this sounds like you, we’d be excited to connect!

At ASML, our IT & Data organization underwent an Agile Transformation in 2020, and we’ve built a strong network to foster collaboration and innovation. This transformation has allowed us to create Competences to drive quality in everything we do, bringing together brilliant minds from across IT to help shape the future of our operations.

One of our core teams, the Service Management Competence, focuses on IT operational processes (e.g., ITIL) and ensures we’re setting the highest standards for DevOps and Managed Service Providers. This is where you come in!

Role and Responsibilities

As the Service Management Competence Lead, you’ll be at the helm of shaping our vision and executing it alongside a dynamic team of IT experts. Think of it as being the Product Owner of our competence – guiding the team with your vision, keeping us on track, and ensuring that all areas of IT are aligned and actively participating.

You will:

• Set the long-term vision and maintain the competence backlog, driving impactful outcomes;
• Build strong relationships and manage stakeholders across all levels of IT, ensuring seamless collaboration;
• Inspire and mobilize colleagues from different Departments and ARTs to be part of the competence;
• Periodically demo the amazing work your team is producing, highlighting progress and results;
• Align frequently with other competence leads to enhance the overall competence framework.

Education and experience

• At least 10 years of experience in IT, with a solid background in Agile environments;
• At least 3 years of experience in a leadership role (e.g., Service Delivery Manager, Product Owner);
• Strong technical understanding of IT in an Agile context;
• Hands-on experience handling ITIL processes within an Agile setting and with external Service Providers;
• MSc or BSc in Information Management or a related field.

Skills

• Excellent communication and networking skills – you’re a natural at building connections;
• Ability to drive execution and keep the team focused on the backlog;
• A passion for IT operations and setting the standard for excellence;
• You’re a proactive problem-solver with a ‘get-things-done’ mindset;
• You excel at motivating teams and individuals to engage and perform at their best.

At ASML, we believe in fostering a collaborative, inclusive, and dynamic environment where everyone can thrive. If you’re a driven leader with a passion for shaping the future of IT operations, we’re eager to hear from you!

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Work Experience: 10-15 years

Travel: No

Education Level: Bachelor

Employment Type: FULL_TIME

Team: Projects, Programs and Change

Technical Field: