Operations Lead Hybrid Cloud and Connectivity

Introduction of the job

In this role, you lead the run and operations of products, platforms, and services across the Hybrid Cloud & Connectivity value stream, ensuring availability, performance, security, and regulatory compliance, while driving continuous service improvement , resilience (incl. disaster recovery and failover), cost optimization, and adoption of automation and AI to enable proactive and self-healing operations across regions. In this role you will have 4 direct reports and you will report into Head of Hybrid Cloud & Connectivity.

Role and Responsibilities

• Service Management & Governance: leads and oversees all service management processes (e.g., incident, problem, change, capacity, continuity); leads major incident response and ensures service level agreements (SLAs/OLAs) are met, driving measurable improvements in service availability, reliability, recovery times, and proactive (shift-left) operations through automation and self-healing capabilities​
• Vendor & Contract Management: owns and governs managed service contracts (MSAs, SOWs); defines service levels, runs quarterly business reviews, manages commercials and renewals, and ensures cost optimization•
• Financial & Compliance Management: ensures licenses are optimized and forecasted; controls and manages the financial budget per service; manages privacy and compliance controls and oversees vulnerability and patch management​
• Continuous Improvement & Reporting: ensures high-quality operational data, provides insights from data analysis, prioritizes the reliability backlog, and feeds operational insights into strategic roadmaps, delivering measurable improvements in service performance, cost efficiency, and consistency across regions through standardized and automated operations​
• People Leadership: acts as the people leader for the run teams within the value stream, building high-performing teams and driving a culture of ownership, automation, engineering excellence, and continuous improvement
• Own the run and operations of hybrid cloud, infrastructure, network, and OT connectivity services across the value stream.​
• Manage the change/run balance in alignment with the Domain Owners and Domain Architects, ensuring stable operations while enabling ongoing transformation.​
• Coordinate internal teams and managed service partners for the value stream across cloud, infrastructure, network, and security environments, deliver consistent, scalable, and resilient service performance across regions and countries through standardized and increasingly automated service delivery.

Education and experience 

• A bachelor’s degree in Computer Science, Information Technology, Engineering, Information Systems, Cyber Security, or a related technical discipline is mandatory. A strong understanding of enterprise infrastructure, connectivity, and cloud platforms is required
• undefined
• Completion of formal ITIL training is mandatory, supported by demonstrated practical application of ITIL service management practices, including incident, problem, change, and service continuity management
• Extensive experience in IT operations, supplier management and service excellence track record Hands-on experience supporting cross-border operations with proven ability to adapt to local regulatory environments and collaborate effectively across cultures and time zones Senior Operations Leadership: A minimum of 10 years of professional experience in IT, including substantial experience in IT operations, is mandatory. This must include responsibility for business-critical hybrid cloud, SaaS, infrastructure, or connectivity services in large-scale, multi-region environments External Provider Management: demonstrable experience managing large, strategic contracts with infrastructure, cloud, or network service providers Service Reliability, Resilience & Cost Optimization Ownership: proven accountability for service availability, incident reduction, and disaster recovery/failover capabilities, with demonstrated ownership of cost efficiency and use of automation/AI to improve operational performance

Skills
The following skills will be assessed during interviews, covering: 

Technical / functional skills  

• IT Service Management (ITIL): ability to govern incidents, problem, and change management for business-critical infrastructure and drive measurable improvements in availability, reliability, recovery times, and proactive (shift-left) operations
• Vendor & Contract Management: proven ability to manage contracts with major infrastructure vendors and infrastructure/network service providers, ensuring performance, cost efficiency, and alignment across the supplier ecosystem
• Stakeholder Alignment & Collaboration: ability to align infrastructure teams, vendors, and business application owners, as well as Domain Owners, Domain Architects, and IT Operations Excellence
• Network & Connectivity Operations: strong understanding of compute, storage, and global WAN/LAN connectivity across IT and OT environments, ensuring performance, availability, and consistency across regions
• Resilience, Security & Automation (incl. FinOps): expertise in disaster recovery, failover, and secure operations, including Zero Trust environments (e.g., Zscaler), and ability to drive cost optimization through FinOps practices while leveraging automation and AI to enable proactive, predictive, and self-healing service operations

Behavioral / leadership skills

• Ensures Accountability: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Optimizes Work Processes: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Develops Talent: Develops people to meet both their career goals and the organization’s goals.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Work Experience: 10-15 years

Travel: 10%

Education Level: Bachelor

Employment Type: FULL_TIME

Team: IT

Technical Field: