Ordermanagement Specialist

An international role where you’ll frequently liaise with Bausch + Lomb’s Western European hubs and make a difference where it counts. In addition to handling occasional challenges in order management, you’ll be encouraged to contribute to the tactical improvement of departmental processes. At this leading company in eye care, you’ll have the opportunity to grow and take on responsibility—so that both the organization and you as an individual continue to develop. Fixed office hours, hybrid working, a 13th-month salary, and a culture where you are truly valued as an employee are all waiting for you. What more could you ask for? Don’t wait—apply now.

As Order Management Specialist for Western Europe & Poland, you’ll be the linchpin between Customer Service, Operations, and the logistics teams. Orders are booked and processed—but your presence ensures that challenges in the processing flow are quickly noticed and addressed. You’ll ensure that orders, inquiries, and complaints from all over Western Europe are handled correctly. You will receive tickets from our Customer Service department and collaborate with various departments, both in the Netherlands and abroad.

Your main tasks:

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• You are the first point of contact for logistical questions from Customer Service Western Europe & Poland.
  
• Coordinate Key Account orders with attention to lead times, requirements, and service.
  
• Collaborate with internal teams to resolve service complaints, identify improvement opportunities, and contribute to process improvements.
  
• Take responsibility for the order flow and coordinate with planning, storage, and transport to ensure maximum customer satisfaction.
  
• Manage inventory for demos, loans, and bundles (capital goods).
  

As one of the most well-known and respected brands in global eye care, we offer the widest and best range of eye health products—from contact lenses and lens care products to pharmaceuticals, intraocular lenses, and other surgical eye products. The location where you’ll be working is responsible for storing and preparing eye care solutions for shipment.

You’ll join the friendly order management team at Bausch + Lomb. Within this team, a family-like company culture is central. Many people have worked here for a long time—and for good reason. In addition to working hard, people genuinely care about one another and enjoy their work. You’ll report to the Order Management Team Leader. The team consists of approximately 30 people in total. This specific role is performed alongside one direct colleague, so collaboration will be a key part of your daily work.

You’re someone who enjoys investigating and resolving issues. Customer satisfaction is your number one priority. You’ll go the extra mile to satisfy the organization and don’t hesitate to bring different departments together to make that happen.

You also bring:

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• Higher professional education level (HBO), preferably in Logistics, International Trade, or Sales.
  
• At least 3 years of experience in an international Customer Service environment with a focus on after-sales and process optimization.
  
• Experience with international order management systems (preferably PeopleSoft/Salesforce).
  
• Excellent verbal and written communication skills in English (company language).
  

At Bausch + Lomb, you are central to our organization. As part of our community, we offer you the following excellent employment conditions:

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• A one-year contract for 37.5 hours per week.
  
• Competitive salary based on your experience and educational background.
  
• Travel allowance of €0.23 per kilometer (up to a maximum of 70 km) or full reimbursement of public transportation costs.
  
• A 13th-month salary and 8% holiday allowance.
  
• 25 vacation days based on a full-time contract.
  
• Free contact lenses through the Bausch + Lomb lens program.
  
• A vibrant employee association that organizes fun activities throughout the year.