Proces Owner ITIL processes

We are looking for a proactive and experienced Process Owner for ITIL processes to lead the design, performance and governance of our ITIL processes process and policy. You will play a key role in ensuring the processes (with focus on Configuration and Change Mgt) are standardized across ASML and performance is in line with set targets.

• Own and maintain the ITIL policy and processes, ensuring alignment with ITIL best practices and effective communication to stakeholders.
• Define and uphold global standards across processes, people, organization, information, and technology.
• Ensure compliance and relevance of policies and processes, embedding internal controls and driving automation where feasible.
• Monitor performance through KPIs and lead regular stakeholder reviews to ensure continuous alignment and improvement.
• Collaborate on “as-is” and “to-be” process design, fostering a culture of continuous improvement.
• Own the business architecture—including taxonomy, logic, rules, and integrations—and work with IT architects to shape a future-ready IT landscape.

We are looking for someone with a strong knowledge of ITIL and Configuration Management, paired with a structured, analytical, and detail-oriented mindset. Skilled in stakeholder communication and experienced in automation, performance monitoring, and business architecture.

• Bachelor’s degree in IT or related field.
• 5+ years in ITSM, with 2+ years in Configuration Management.
• ITIL v3/v4 Foundation (Intermediate/Expert preferred).
• Experience with CMDB tools (e.g., ServiceNow, BMC Remedy).
• Proven track record in policy/process ownership and improvement in complex organizations.

You will join the Office of the CIO (OCIO), a team of 50 professionals at the forefront of IT craftsmanship and strategic alignment.
 

At ASML, we offer state-of-the-art facilities, international career opportunities, and a stimulating environment where your performance is recognized and rewarded.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Work Experience: 10-15 years

Travel: No

Education Level: Bachelor

Employment Type: FULL_TIME

Team: Business Process Management

Technical Field: