Service Customer Contract & Claim Mgt. support

Do you have experience handling contracts and claims as well as skilled with customer service management? Are you interested in a role that involves governance and where your commitment to process improvement is welcomed? Then we have the position for you at Vestas!

Region NCE and Global Offshore > NCE > SERV ONS NW DK_BNL Tech & Com Customer Support

Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We aim to be the No. 1 Performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work. The Customer Service Management Department located at the Videbæk office is, together with Arnhem and Houthalen, responsible for customer service, contract management and acts as the customer interface related to maintenance of wind turbines within Denmark, Netherland and Belgium.

The Service Customer Contract & Claim Mgt. support plays a critical role in supporting our Service Customer Managers in Denmark, Belgium & Netherlands across a range of operational, legal, and contractual activities. This position ensures structured handling of customer claims, contract transitions, and governance processes, while acting as a key interface to Legal and other internal stakeholders.

As a Service Customer Contract & Claim Mgt. support you will be part of a team consisting of 6 colleagues, who have an open and informal culture, where teamwork and good communication lead to our progress.

Responsibilities

Act as SME and support Service Customer Managers and management with governance of following areas:

• Customer Claims Management as well as Governance of Claim Register: Coordinate and support the handling of customer claims, ensuring timely and accurate documentation and resolution. Maintain and oversee the Claim Register, ensuring data integrity, traceability, and compliance with internal governance standards
• Pre-litigation Case Support: Assist in managing cases prior to legal escalation, including gathering documentation and liaising with relevant departments
• Contract Handover & Onboarding/Offboarding: Facilitate the smooth transition of new contracts from sales/project phase to service delivery, ensuring all relevant information is transferred. Ensuring contractual obligations are met at the end of contract
• Legal Interface: Act as point of contact between the Service organization and the Legal department, ensuring alignment and timely input on relevant cases
• Serious Incidents & Insurance Cases: Participate in the handling of serious incidents and insurance-related matters, including coordination, documentation, and follow-up
• Service Transition Coordination: Support the “handover to service” process, ensuring readiness and alignment between project and service teams
• Contract Amendments: Assist in preparing and coordinating contract changes, ensuring proper documentation, stakeholder involvement and commercial impact

Qualifications

• A relevant bachelor's degree in business administration, law, or service management. combined with experience from working in a similar position in an international company
• Experience in contract management, customer service governance, or legal coordination
• Familiarity with ERP systems and claim handling tools
• Experienced MS office user

Competencies

• Effective Organizational Skills: Ability to manage multiple tasks and priorities in a structured and efficient manner
• Stakeholder Management: Skilled in cross-functional collaboration and communication with internal teams such as Legal, Insurance, and Service Sales & Operations
• Attention to Detail: High level of accuracy in documentation, data handling, and process execution
• Process Orientation: Understanding of governance frameworks and ability to maintain compliance with internal procedures
• Problem-Solving Skills: Diligent approach to identifying issues and contributing to effective solutions
• Professional Communication: Clear and concise communication, both written and verbal, in English
• Commercial understanding of service management

What we offer

We offer an exciting job with great opportunities for professional and personal development in an inspiring, supportive, and international work environment in the renewable energy sector. We highly value initiative, attentiveness and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information

Your primary work location will be either Videbaek, Denmark, Arnhem, Netherlends or Houthalen, Belgium.
You should expect some travel activity, approximately 5 days per year.
If the above match your skills and qualifications, please apply no later than 09.02.2025. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
For additional information about the position, please contact: Recruiter Rebecka Thorell at [email protected]

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.