Vestas (Hamburg, HH, DE +3 more…)
Vestas is proud to be the energy industry's global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else.
Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas' success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do.
At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work - no matter what you do and where you are in the organisation.
Do you want to be at the core of making the world more sustainable? Do you have experience of managing service contracts and service strategy? Then this could be the opportunity for you! This is an exciting path to becoming part of a company focused on reshaping renewable energy innovation.
Region NCE > SBU NCE Service > Customer Management Team
The Customer Service Management team at Vestas is tasked with ensuring high-quality customer experience under our service agreements. As part of the Offshore Service Operations organization, you will join a collaborative team of over 500 colleagues working to deliver services for offshore wind farms. This role involves strategy work, operational quality, health & safety, technical case handling, and delivering services on wind turbines offshore.
The Service Customer Manager is responsible for developing and maintaining effective relationships with customers throughout the Service Contract phase, serving as the primary contact point for complex contract discussions, performance issues, and relationship matters, including escalations and negotiations arising from our provided service performance.
Responsibilities
Example of Day-to-Day Activities
Qualifications
Competencies
What we offer
We offer a stimulating, interaction-driven role with great opportunities for professional and personal development in an inspiring environment. At Vestas, we are committed to supporting an inclusive and diverse work environment where everyone is encouraged to apply. We want to power the solution for many years to come – and we want to leave no one behind on our journey. Creating a space where our people can thrive, fulfil their potential, and belong by being their true selves, is essential to create a truly sustainable organization; one that serves our employees in an equitable and inclusive manner. We value the unique perspectives and experiences that everyone brings to our team. You will have the opportunity to work with a diverse team and contribute to the advancement of our offshore wind farm services.
Additional information
The position will be based out of either Hamburg, Germany, Ostend, Belgium, Arnhem or Ijmuiden, Netherlands. The role requires approximately 40 days of travel per year.
We look forward to seeing your application as soon as possible, and no later than the 30th of October, as interviews will be held on a regular basis. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessar contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
Möchten Sie maßgeblich dazu beitragen, die Welt nachhaltiger zu gestalten? Haben Sie Erfahrung im Management von Serviceverträgen und Servicestrategien? Dann könnte dies die richtige Gelegenheit für...
Do you want to be at the core of making the world more sustainable? Do you have experience of managing service contracts and service strategy? Then this could be the opportunity for you! This is an...