Troubleshooter DSP/USP

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Supply Chain Manufacturing

Job Sub Function:

Manufacturing Pharmaceutical Process Operations

Job Category:

Business Enablement/Support

All Job Posting Locations:

Leiden, South Holland, Netherlands

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Troubleshooter (16/7 shift) to be in Leiden, NL!

Purpose: The troubleshooter group is part of the Process Support team and is mainly responsible for second line support when production issues occur. The group is also involved in investigations and solving recurrent issues. This job is performed in a 16/7 shift with active beeper responsibilities during night shift according to the pre-determined schedule.

Important: This posting covers two teams: Upstream Processing (USP) and Downstream Processing (DSP). We have 2 open positions for USP, and 1 for DSP but we are using a single joint posting for both.

Your CV will be evaluated against the requirements of the role. If suitable, during the initial screening call you will be asked to confirm your preferred area (USP or DSP). From that point onward, you will be considered only for the area you select you will not be in process for both.

As a troubleshooter you will:

Be part of the Process Support department and ensure the second line troubleshooting for the shift to ensure flow in the production process to minimize the downtime on the shopfloor. Examples of the activities are:

• Give advice during a technical disturbance,
• Give advice/ solve Delta-V issues
• Give advice/solve system issues
• Give advice on how to deal with unforeseen circumstances.

Next to the troubleshooting (as a primary role) the troubleshooter supports with the following:

• Formal investigation processes to ensure product quality, compliance, and process flow.
• Helps with updating procedures based on compliance, and results of internal investigations.
• Supporting with introduction of new systems
• Support in optimizing processes for OBP, shift and ES
• Applies LEAN tools to optimize troubleshooting specific processes and reduce recurrences
• Data request supporting investigations

Requirements and skills:

• A relevant MBO-3 degree with at least 3 years' relevant experience or relevant HBO/WO education with at least 2 years of experience.
• Experience with Up- and/ or downstream production processes and equipment
• The levels of computer proficiency are intermediate level for MS office, entry level for data analysis, and specialist level for business applications.
• Affinity for production equipment and automation systems (e.g. DeltaV).
• Able to work in a high-quality environment (GMP)
• Must possess problem-solving skills and capable of identifying issues. Well, considered decision making
• Positive attitude, proactivity, decisive, flexibility, and organized with an ability to work individually and in a team.
• Ability to work on a shift 16/7 shift and on-call roster
• Basic LEAN knowledge
• Good command of English (spoken and written). Good command of Dutch (spoken and written) preferred.

Salary:

The expected gross base salary for this role is between 38,300.00 and 61,410.00 and includes 8% holiday allowance.

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here’s what you can expect:

• Application review: We’ll carefully review your CV to see how your skills and experience align with the role.

• Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.

• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.

• Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We’re excited to learn more about you and wish you the best of luck in the process! #RPOEMEA

Required Skills:

Downstream Processing, Upstream Processing

Preferred Skills:

Accountability, Agile Manufacturing, Analytics Dashboards, Chemistry, Manufacturing, and Control (CMC), Communication, Data Compilation, Data Savvy, Gap Analysis, Good Manufacturing Practices (GMP), Industry Analysis, Operational Excellence, Pharmaceutical Industry, Plant Operations, Process Optimization, Process Oriented, Project Administration, Regulatory Compliance