Senior Backend Engineer

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Senior Backend Engineer

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• Eneco - Rotterdam
• > 5 years, 3-5 years, 1-3 years
• Software Engineering
• €85.000 - €120.000

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Senior Backend Engineer

• Eneco - Rotterdam
• Software Engineering
• > 5 years, 3-5 years, 1-3 years
• €85.000 - €120.000

Solliciteer direct

• Impactful role: Doing your Tech magic for Eneco's dynamic heartbeat, Customer Service growing into an almost fully automated customer-centric power house.

• Cutting-edge technology: Work on features like Agent Assist, Smarter forecasting, Voicebot technology, advanced intelligent routing and other contributing solutions.

• Collaborative growth: Become part of a tech-driven organisation with experts, learn continuously, and contribute to improving customer solutions.

Why choose Eneco?

The One Planet strategy we are committed to here at Eneco sets an ambitious goal to be climate neutral by 2035. We want to achieve that goal for both us and our clients. To make it happen, we are dedicated to offering our customers innovative digital capabilities and smart solutions. Our Digital Core team is working towards creating an exceptional online customer experience, through modernizing the Eneco chat, app and web environments. We are striving to deliver a superior digital customer experience that will stimulate and make it easier for our customers to become greener, every day.

What you’ll do

You will join a newly forming team of Customer Success Tech. As a Backend Developer in the team, together with your colleagues, you will :

Create a more efficient and intelligent workplace for human Agents by automating repetitive manual work and providing intelligent tooling

Reduce human-handled customer questions by automating the handling of incoming questions via app/web/call/mail

Create a more intelligent central routing solution to route customers always to the best possible channel and or agent based on customer variables, actualities and other indicators.

Create the best possible voicebot linked to CoPilot Studio, providing self-service and intelligent routing

Besides these, you will be actively involved in creating a better, more efficient and mostly automated Customer Service

The team will be utilising the latest genAI and other solutions from Microsoft and other partners to realise the dream of agentic customer service.
Our platforms are meticulously constructed using .NET Core and Azure DevOps, offering you the freedom to leverage a range of tools that best suit the task at hand – think Kubernetes, Kafka, and more. By immersing yourself in this diverse and forward-looking environment, you'll actively shape the technological landscape that drives Eneco's mission to create a greener world.

Have a look at the experience of one of the team members, Alex, working in one of our product teams building the Virtual Power Plant: https://www.werkenbijeneco.nl/its-about-work-satisfaction

Is this about you?

• Excellent knowledge and hands-on experience in both .NET and Azure are a must.
• Big bonus if you have experience with Microsoft GenAI tooling, such as AI Foundry
• Desired experience: CRM, Genesys CX Cloud, Dynamics 365, MS Power Platform
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  What we have to offer
  
  
  
  Gross annual salary between €85.000 and €120.000
  
  Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing.
  
  FlexBudget
  
  Have it paid out, use it to buy extra holiday days or save it up for something nice, it's up to you.
  
  Personal and professional growth
  
  Eneco is fully committed to help you in your personal and professional development.
  
  Hybrid working: home, office or abroad
  
  Work 40% at the office, 40% from home, and 20% flexibly. With manager approval, you may work abroad (within approved countries) up to 3 weeks/year, max 2 consecutively.
  
  Want more information about our terms of employment?
  
  Here's what you get from us
  
  Work that works for you and the climate
  
  If you decide on a career at Eneco, you are choosing ambition, growth and opportunities. You will have all the space you want to improve yourself and do your job the way that suits you best, which includes having a good work-life balance. You can work to a flexible schedule and work partly from home if your role allows it.That is how you can work on your own future and on the future of the world. After all, you and your 4,000 colleagues are committed to our mission: climate neutrality by 2035. We assist customers to accelerate their sustainability efforts, devise innovative solutions and seize opportunities with both hands. Are you ready?
  
  The phases of our application procedure
  
  
  
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  Questions about the application procedure
  
  Feel free to contact our recruiter:
  
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