Business architect enterprise service management

As an enterprise service management architect, you will be responsible for creating guidance, setting boundaries/policies and creating/managing the roadmap for the Enterprise Service Management Framework, processes (e.g., request management, incident management, case management, problem management, change management, Service Management), Support Channels (Call, click, chat, face) and platforms globally. You will be providing architectural direction for the key solutions and platforms to ASML Business Services and you will be applying a user-centric mindset to your work when considering architectural choices. Additionally, you will be working closely with and in IT Agile Release Train for the related platforms being ServiceNow or other key platforms.

ASML has set-up a Global Business Services (GBS) organization, called ASML Business Services (ABS). The organization covers the execution and delivery of Finance, Vendor, Customer, Master data, HR and IT operations. ASML Business Services’ vision is to deliver world-class transactional & operational support services organized around E2E processes. Within the organization there is a Capability Center that supports the operations delivery teams in deploying cross-functional continuous improvements, standardizing ways of working, embedding new capabilities (automation), bringing innovation and owning Enterprise Service Management.

ASML has set up a Global Business Services (GBS) organization, called ASML Business Services (ABS). The organization covers the execution and delivery of Finance, Vendor, Customer, Master data, HR and IT operations. The vision of ABS is to deliver world-class transactional & operational support services organized around E2E processes. In this role, you will be part of the Capability Center within ABS which supports the operations delivery teams in deploying cross-functional continuous improvements, standardizing ways of working, embedding new capabilities (automation), bringing innovation and owning Enterprise Service Management.

As an enterprise service management architect, You will:

• Develop and maintain architectural procedures, policies and governances for Enterprise Service Management;
• Guard the Enterprise Service Management system and ensure fit for purpose processes based on standards;
• Drive standardization, compliance to agreed Enterprise Service Management framework;
• Give guidance for (designing and) maintaining fit-for-purpose Enterprise Service Management processes, Service Model, Support channels, governance;
• Define architectural direction to solutions related to Enterprise Service Management;
• Give guidance for supporting tooling to be implemented;
• Provide advice to operational delivery on the impact of processes;
• Collaborate with the IT Solution architects to develop, analyze, split and realize the implementation of solutions.

• 8-10 years relevant working experience in either a Business/Enterprise Architect or a Business Process Owner role preferably within a GBS/Shared Service organization
• Deep understanding of an Enterprise Service Management framework and processes including how such processes are supported by state of the art solutions 
• Preferably experience and knowledge from a multinational organization

• Overseeing the big picture and being able to work out the details to bring the vision to life
• Making complex topics simple and transparent
• Good social and effective communication skills
• Curious and innovative mindset
• Proactive/hands-on attitude
• Team player with a multi-disciplinary & multi-cultural understanding

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

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Work Experience: 10-15 years

Travel: No

Education Level: Bachelor

Employment Type: FULL_TIME

Team: Business Process Management

Technical Field: