Damen is a family owned business that stands for fellowship, craftsmanship, entrepreneurship and stewardship. We believe that our oceans, seas, lakes and rivers offer humanity a growing range of possibilities in terms of trade, food, energy and recreation. We provide maritime solutions to meet these opportunities, through design, shipbuilding, ship repair and related services.
In the previous century, we revolutionised shipbuilding with standardisation and serial production. More than ninety years and 6,000 ships later, those pillars are unchanged. Their importance is only growing with the need for increased sustainability and digitalisation. It is our aim to combine our proven standardisation with the innovations of digitalisation to become the world’s most sustainable shipbuilder.
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Vacature
remote typeLocation Based JoblocationsGorinchemtime typeFull timeposted onPosted 15 Days Agojob requisition idJR0006305
We offer you an Ocean of Possibilities. Join our family.
We’re everything ship. Are you?What we’re made of. We’re made for ships. To design them, build them, finance them and care for them throughout their life. Defined by our values of stewardship, craftsmanship, fellowship and entrepreneurship, we’re everything ship. We’re on a mission to help our clients harvest the oceans of possibilities presented by our waters – for the generations to come. To achieve our goal, we need people who share our vision and drive. At Damen Digital Solutions, we provide data-driven software solutions for shipowners, enabling them to operate their vessels more efficiently and achieve their sustainability goals. With Damen Triton, we analyze operations and report on performance, offering insights into fuel consumption, emissions, and route optimization. This helps shipowners make their fleets more sustainable and profitable. For more information about our Damen Triton System: https://www.damen.com/en/solutions/damen-triton
The Role:As a Client Success Manager, you will focus on clients of Damen Digital Solutions, internal and external Damen customers. Your responsibilities will include supporting users in configuring Damen Triton to meet their needs, explaining Damen Triton through training and introduction sessions, and organizing feedback loops with our sales and development teams. You will play a central role in the Damen Triton user experience by providing broad support to clients.You will act as the link between technical development teams, project managers, sales managers, and customers. You will advise the management and IT team about customer needs. You thrive on taking the initiative to improve our customer support activities. As a Client Success Manager, you should excel in communication and relationship management. While it’s good to have an interest in digitalization, ICT, and the shipping industry, your communication skills are the most important. Key Accountabilities:
Organizing and executing configuration and introduction meetings with customers.
Setting up feedback loops with customers and our technical teams.
Building customer relations by supporting them in using and configuring our digital products.
Determining customer requirements and relating these to the Damen Digital Product Portfolio.
Increasing retention rates on Damen Triton services.
Setting up and (partly) executing training & education methods for customers.
Supporting our marketing team in effective communication and promotion activities.
Controlling the subscription planning and status via our ERP tooling.
Skills & Experience:We’re looking for pioneers who dare to innovate and take ownership. To be successful, you bring:
Experience with a commercial mindset.
Able to advise the management and IT team about customer needs.
A good understanding of data platforms or digital products and services.
The ability to educate and motivate customers in their digitalization journey.
The ability to translate customer needs to existing solutions.
What We Offer:We want to make sure you are happy in your role, so we will support you to develop yourself in this position. We are a growing organization where innovation is the driving force. Entrepreneurship is in our DNA, and that's why we continue to grow and innovate and offer plenty of opportunities. All you have to do is grab them.
