Head Of Operational Excellence (M/F/D)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.

GBS Delivery Management (GBS DM) runs and maintains the operating system in Siemens Global Business Services, driving operational excellence to achieve efficiency, quality, innovation and harmonization across all our service deliveries.

This role is responsible for Operational Excellence globally and reports into the Global Head of Delivery Management.

Are you ready to be part of the change? Come join us!

Your mission will be…

As Head of Operational Excellence you will drive continuous improvement, performance management, and operational efficiency within the Global Business Shared Services (GBS) organization.

This role is responsible for developing and implementing strategies to enhance service delivery, streamline processes, and foster a culture of excellence across the global operations network.

• Develop and execute the Operational Excellence strategy aligned with organizational goals;
• Coordinate global continuous improvement initiatives within a defined framework to enhance efficiency and quality of services delivered, without assuming full responsibility;
• Define and implement key performance indicators (KPIs) and benchmarks for monitoring organizational performance;
• Lead the identification and implementation of process improvement opportunities using methodologies such as Lean, Six Sigma, or Agile;
• Drive cross-functional projects aimed to optimize flows, reducing waste, and improving customer satisfaction.;
• Foster a culture of continuous improvement by coaching and training teams on operational excellence principles;
• Develop and oversee a performance management system to track and report on the effectiveness of shared services delivery;
• Analyze operational data to identify trends, inefficiencies, and areas for improvement;
• Collaborate with regional and functional leaders to ensure alignment and consistency in performance standards;
• Act as a change agent to embed operational excellence principles into daily operations;
• Design and deliver training programs to support the adoption of new processes and tools;
• Partner with global and regional leaders to ensure alignment between shared services operations and business objectives;
• Serve as a trusted advisor on best practices and innovative solutions for improving service delivery;
• Facilitate forums to share knowledge, successes, and lessons learned across the organization.

We are looking for someone with…

• You bring leading edge knowledge and experience in the following areas: Business Excellence, Operational Excellence, Service Management, Quality Management, and Program Management;
• You have 5-10 years of experience working within Global Business Services or a similar type of business;
• You are familiar with global delivery and collaboration models in the services industry, including front-, middle-, and back-office models;
• Your way of working and communicating is open, proactive and inclusive, within your own organization as well as across layers and organizations;
• One of your strengths is in enabling and driving change by listening, generating buy-in, fostering teamwork, and creating transparency within a matrix organization;
• Demonstrates the ability to navigate and excel in dynamic, fast-paced environments, responding effectively to evolving priorities and challenges. Thrives on managing complexity and uncertainty, with a proactive approach to driving results and maintaining focus on strategic objectives;
• You are fluent in English and flexibility to work across different time zones as needed.

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer:

· Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)

· Forbes – World’s Best Employers (#1 Engineering & Manufacturing)

· LinkedIn – LinkedIn Top Companies (#2)

· OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)

· Fortune – World’s Most Admired Companies (#1 Industrial Machinery)

· SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!