IT Operations Manager - German & English Speaker (m/f/d)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.

Want to know more about GBS? Check out here!

Are you a forward-thinking, high-energy, dynamic driver who wants to get directly involved in the daily business with our international teams and work on your own abilities and manage responsibility.

• Coordinate service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service.
• Building strong partnership relationships with our providers, IT business partners and our business customers.
• Handle ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world.
• Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters.
• Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.
• Take ownership of all major incidents and represent GBS at the crisis meetings. Communicate status updates to GBS management and business customers.
• Deliver accurate and regular performance and consumption reports to the management upon periodically and upon request.

• Bachelor’s degree (or similar) in management, communications, or IT (preferable).
• Several years of experience in similar roles.
• Experience in ServiceNow or other ticketing tools.
• Excellent oral and written skills in English and German (required).
• Good communication and networking skills in an intercultural environment and across all management levels.
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
• Ability to manage and prioritize tasks efficiently.
• Experience in taking care of third party-provided services.
• Proven resource planning and problem-solving skills.
• Solid Microsoft Office knowledge.
• Knowledge of ITIL principles, DevOps, and Project Management methodologies.
• Solid presentation & reporting skills.
• Eagerness to learn new technologies.
• Proactive & Teammate mentality are a must!

• Top Companies to work in Portugal (Awarded by LinkedIn)
• Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association)
• TOP 20 Most Admired Shared Services Organizations in the World
• The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines)
• Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor)
• 2nd Best Engineering Company (Awarded by Teamlyzer, biggest Portuguese tech community platform)

• A hybrid working model with a flexible working hours policy to promote work life balance. A budget for setting up a home office, health insurance and a financial support program for your studies.
• You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, LinkedIn Learning and more) and discounts with partners.
• To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment.

#Siemens #PeopleAtSiemens

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!