Service Coördinator

locationsNijkerktime typeFull timeposted onPosted 9 Days Agojob requisition idJR0005520

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About us

Our job is to help the Damen sales organisation sell dredging equipment by delivering added value in the form of services. This increases the likelihood of a client choosing Damen when they need to replace a machine or purchase a new one. The Services Department maintains contact with clients at the operational level and serves as the eyes and ears of the sales organisation. It offers a wide range of services that span the entire lifecycle of Damen's dredging equipment. These services include processing warranty requests, organising training programmes, offering consultancy services, delivering spare parts, and carrying out maintenance work, modifications and repairs. The Services Department asks itself one question: How can we make it work?

The role

As a Service Coördinator at Damen Dredging Equipment, you are responsible for handling service requests for dredging equipment and creating service-related offers.
You are expected to be able to assess the client's problem remotely and determine the priorities. You will follow up with clients, update clients regularly, ensure smooth transfer and coordination with the Field Service Engineer (who resolves issues on location) and oversee the project from beginning to end. Another aspect of this position involves developing service-related offers in close collaboration with the Sales and Service organisation in Gorinchem.

Key accountabilities

• Prepares (technical) assignments (in terms of planning, timing, staff and budget) and offers for the following service activities;
  - Assembly & Commissioning
  - Trainings
  - Technical support

• Coordinates, manages and supports the implemented service activities;

• Assesses and processes client warranties in consultation with the support departments;

• Issues verbal and written recommendations to clients;

• Issues and follows up on service offers in close collaboration with the sales and support departments.

Skills & experience

• You have a higher professional education degree (preferably in mechanical engineering or marof);

• You have strong communications skills and are committed, client-oriented and service-oriented;

• You have good planning and organisation skills, an eye for quality and can maintain a clear overview;

• You are familiar with the metal/maritime industry;

• You have an excellent verbal and written command of both Dutch and English;

• Available to work at our locations in Nijkerk and Gorinchem;

• You are available full-time.

What we offer

At Damen we realize that supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That is why we continuously invest in your development. Damen offers you (in case of full time employment).

We offer you:

• A dynamic international working environment focusing on technology and innovation;

• A competitive salary;

• At least 40 days of annual leave;

• Continuous focus on professional and personal development through our Damen Academy.

Other

Are you interested in the position of Service Coördinator, and do you recognize yourself in the job description? Apply now via the application button, we look forward to receiving your application. A letter of motivation with your application is highly appreciated.

An assessment and pre-employment screening are part of the application process.

Damen Dredging Equipment does not approve of a commercial, contractor and/or agency acquisition or commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered.

Recruiter:

Steven van Braak [C]

Email:

[email protected]

Please apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.