Team Member IT User Support team

Introduction

Our IT division powers the backbone of our business—enabling internal and external operations, supporting key business processes, and ensuring infrastructure, automation, and collaboration run smoothly. As we continue our Agile Transformation in our SAFe framework, we’re looking for a dynamic IT User Support Specialist to join our team and help drive service excellence globally.

Role and Responsibilities
As part of the Core IT domain, you’ll be in the heart of ASML's mission to deliver best-in-class support to our employees worldwide. Our IT End-User Services team is growing rapidly, combining youthful energy with seasoned expertise to create business value and ensure top-tier IT services across the organization.

You’ll be part of the Agile Release Train (ART) User Support Services, focusing on delivering seamless IT services including on-site support, a 24x7 service desk, IT executive support, and lifecycle management of IT assets. Your goal: ensuring a smooth, consistent user experience globally, while driving efficiency, transparency, and flexibility.

What you’ll do:

• Collaborate: Work closely with Agile team members, Product Owners, and Scrum Masters to plan, build, test, and maintain IT products and services.
• Support end-users: Own and improve processes to deliver exceptional IT support to end-users, from onboarding and offboarding to hardware requests and asset management.
• Enhance efficiency: Identify opportunities to automate and improve workflows, propose solutions, and help streamline operations.
• Agile involvement: Actively participate in Agile ceremonies (daily standups, sprint planning, retrospectives, PI planning) to drive continuous improvement and meet team objectives.
• Create impact: Develop work instructions, training materials, and mockups to empower IT Service Desk agents globally, ensuring smooth operations across all locations.

Education and experience

• Education: Bachelor’s or Master’s degree in a relevant field.
• Experience: A strong foundation in user support roles, ideally with exposure to service management and Agile practices.
• You bring a solid background in IT user support or service management, with a focus on end-to-end user experience.
• Experience in enterprise Agile environments is a plus, helping you adapt quickly to our dynamic ways of working.
• You thrive in cross-functional teams and are ready to challenge colleagues to achieve the highest standards of quality, efficiency, and timeliness.
• You have knowledge of ServiceNow, particularly in Hardware Asset Management, with the ability to report and develop within the platform.

Skills

• Proficient in ServiceNow (especially Hardware Asset Management).
• Strong communicator, able to adapt your message to diverse audiences.
• Process-driven, detail-oriented, and capable of thinking outside the box.
• Proactive mindset with a focus on continuous improvement and automation.
• Collaborative team player, ready to work on-site and make an impact.

If you're an agile, solutions-focused IT professional looking to make a real difference, we want to hear from you. Join us at ASML and help shape the future of IT services at one of the world’s leading tech innovators.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

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Work Experience: 4-9 years

Travel: 10%

Education Level: Master

Employment Type: FULL_TIME

Team: Management Support

Technical Field: