Compentence Engineer EO

Are you challenged by providing quality solutions for technical disturbances on Twinscan systems at

ASML’s factory and during Installation? And do you have hands-on experience and good analytical skills,

complimented with a technical background? You better contact us today! ASML manufacturing introduces,

produces and delivers leading edge lithographic systems, related products and services in a continuously

changing market, on time, against competitive cost, with quality exceeding customers’ expectations. We

provide quality solutions for complex technical disturbances to secure delivery performance of our

Twinscan systems. We value mutual respect, teamwork, ownership, a proactive attitude and a continuous

drive to improve. We are committed to all our customers and we are proud to strive for world class

operations while having fun.

• Support:

Support the output versus planning end to end. First line (hands-on and analytical) trouble shoot

support for volume production within Twinscan Factory and third line support for the install organization.

• Machine technology:

Have a detailed knowledge and overview of the status of all current volume machines that are actually produced including related technologies.

• Planning:

Plan analyses and solution of problems including consequences for Volume Production and field operation problems (recover sequence and/or PCS/Fishbone).

• Problem Solving:

Point out structural problems towards Process Improvement engineers to be solved structurally or to have a countermeasure.

• KPI control:

Monitor the quality and timing of problems and their implementation, including technical realization.

• Knowledge transfer:

Hands on knowledge transfer to Volume Production. Actively seek for knowledge within Pilot production.

• Cooperation:

Work closely together with other support Departments, as well as multiple layers within the organization, to secure effective problem analysis and continuity.

• Initiative:

Takes the lead by executing plans, undertakes the right actions on time and takes action even when the chance of success is not totally clear. Able to be assertive in escalation meetings where multiple Departments are involved.

• Creative:

Focus on finding more solutions to one problem, is able to perceive the problem on multiple ways and is able to think out of the box.

• Multitasking:

Delivers work with good quality and respects delivery deadlines, even when multiple tasks are executed at the same time. Demonstrates a systematic, professional and calm approach when executing several assignments.

Escalation office work:

• Adhere to all aspects of the Escalation Management process, including clear and complete PCCSIM

Lead and own escalation:

• Lead escalation meetings
• Ensure all stakeholders have the needed information and are well prepared to take timely decisions
• Lead Post-Mortems for EL4+ disturbances
• Resource allocation: alignment with BL + D&E (PCM & PL)

• Higher Technical College/Technical University Graduate (Physics/Aerospace/Mathematics/Mechatronics/Electronics)
• Preferably experience with trouble-shooting: analyzing problem, finding root-cause and determining solution.
• Knowledge of quality improvement methods.
• Knowledge and experience with (technical) project management.
• Experience in problem analysis of products and processes.

• Takes initiative, is goal oriented, is flexible
• Takes ownership, has a pro-active attitude
• Is prepared to travel in order to solve (potential) problems in the field.
• Has analytical skills, works in a structured way and continues with present information.
• Is service minded, good communicator/presenter on the different levels, team worker

The TS Engineer reports to Group leader TS.

You are expected to travel to customer site, for escalations and/or preventive support (travel up to 15%).

In this role, you need to work in dayshift (superflex) schedule as following:

• Mon to Fri from 07:00-:08:30 until 16:00 and from 17:30.

• You work one weekend per month from 07:00 until 16:00.

Please add your complete, recent CV and cover letter for this position to your application. A motivation /

cover letter is mandatory; why do you want to work at Technical Support? We can't process your

application without the above mentioned documents.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that Diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Work Experience: 2-3 years

Travel: 10%

Education Level: Master

Employment Type: FULL_TIME

Team: Manufacturing

Technical Field: