International Customer Coordinator

In this role, you will join our dynamic European Commercial team at our Rotterdam headquarters. The team is essential to managing international client relations across European Business Units (BU' s). Reporting to the Head of International Client Management, you'll work alongside two dedicated colleagues, who will support you as you settle into this impactful role.

Your role has three key pillars being: tender preparation & support, primary point of contact for BU's and customer in case of questions and compliance checks for contract and order confirmations.

This is a unique position where your skills in customer service, commercial operations and supply chain coordination come together. You will interact regularly with a range of external and internal stakeholders, including Commercial Directors, Key Account Managers within BU's, Central Procurement, Finance, and the Supply Chain community. To strengthen our Commercial Support team, we're excited to welcome a new:

The position:

As our International Customer Coordinator, you will be a vital bridge across departments, collaborating with teams to ensure the successful coordination of international tenders. This role offers an exciting opportunity to utilize your data skills, analytical mindset, attention to detail, and communication talents in a high-impact environment. Key responsibilities include:

• Distributing tender requests to relevant Business Units (BU's);
• Managing customer portals throughout tender stages;
• Gathering and analyzing tender submissions from BU's;
• Preparing pricing comparison overviews and supporting senior commercial team negotiations;
• Tracking product changes, launches, relaunches, phase-outs, and delistings;
• Maintaining recipe, packaging, and logistics data within customer portals;
• Creating, analyzing, and distributing performance reports (volume, margin, oTiF);
• Coordinating sample requests;
• Conducting compliance checks on final contracts and purchase confirmations;
• Serving as the first point of contact for inquiries from commercial (support) teams on customer-related topics;
• Conducting ad hoc analysis, preparing reports, and developing presentations.

About you:
We're looking for a proactive and organized International Customer Coordinator with the following qualifications and attributes:

• A Bachelor (HBO) degree in a Business, Financial or Technical field;
• At least 5 years of experience in a Commercial Support or Customer Service within a Business to Business environment;
• Background in tender management (preferred) and familiarity with the manufacturing/FMCG industry;
• A reliable, organized, and self motivated approach with strong data skills and comfortable in systems like SAP, Excel, and PowerPoint;
• A creative problem-solver with a positive mindset, adaptable to daily challenges;
• Ability to thrive both autonomously and collaboratively, with high behavioural flexibility for managing internal and external relationships;
• Fluent in English, with strong written and verbal skills;
• The capability to juggle multiple priorities, maintaining focus and attention to detail;
• A team-oriented attitude, bringing positivity and a collaborative spirit to the team and in the Refresco community.

What we offer:

• A collaborative, international, and commercial environment where you can make a meaningful impact;
• Opportunities for continuous professional development and growth;
• A dynamic team culture that values integrity, efficiency, and open communication;
• Our values: entrepreneurial, passionate, agile, responsible and excellence.

The recruitment process
We believe in finding the best fit for both you and us. Here's what to expect:
 
Step 1: Application review & phone screening
Once you submit your application, our team will carefully review your qualifications and experience. If your profile aligns with the role, we will reach out to you for a brief phone screening. This is an opportunity to learn more about your background and answer any initial questions you/we may have.
 
Step 2: Interviews
Successful candidates from the screening stage will proceed to one or more interviews, either in person or via video call. These sessions will help us understand your skills, experience, and values, and you will get to know our team and culture better.
 
Step 3: Final Decision and offer
After careful consideration, we will contact the selected candidate with an offer. We will also make sure to inform all other applicants of their status.
 
We aim to make the process as transparent and efficient as possible. Thank you for your interest in joining our team and we are looking forward to your application.

Do you want to see your drinks on every table? And do you want to join our exciting journey?
 
 About Refresco 
Refresco is a very dynamic organization. Slightly over 155 people work at the head office in Rotterdam, versus more than 14,000 employees elsewhere in the world. Confidence in the strength of good, local teams is a hallmark of Refresco's approach to the business. The teams make decisions in close collaboration with her the central team but have a large sense of ownership choosing the best approach for their local market.  
The desire to continue growing is reflected across every layer of the organization. This translates into an extremely enterprising group of people who are constantly setting new things in motion and really want to make an impact. A focus on personal growth and development is a priority at Refresco. Refresco is a dynamic, ever growing and changing business which shows fast and strong organic growth, further fuelled by an active and successful strategy on Mergers & Acquisitions. 

Refresco Group is the world's largest independent bottler of soft drinks and fruit juices for retailers and branded beverage companies. With production in the Benelux, Finland, France, Germany, Iberia, Italy, Poland, the UK, the US, Canada and Mexico, our global sourcing and local R&D capabilities offer an almost unlimited variety of products, manufactured to customer specifications and requirements. In addition to the efficiency of our bottling processes, we can also provide our customers with total supply chain solutions – from planning and sourcing of raw materials and packaging through to warehousing and transportation. We are able to develop new concepts and bring these to market in an extremely short time frame. Refresco Group is headquartered in Rotterdam, the Netherlands. Find out more!

Recruitment process

Are you interested in this open position, feel free to send your application!

In case of any questions with regards to the position, you may reach out to Yasimin Harput (Corporate Recruiter Group/HQ)

Phone: 010 440 5100
E-mail: [email protected]